NiCE is seeking a Technical Support Engineer to deliver advanced technical assistance for our contact-centre software and related technologies. You will provide high-quality technical support to customers via phone, online chat, and email, and use logs, traces, and packet captures to identify root causes. You will communicate clearly and professionally with customers and internal teams, take ownership of troubleshooting efforts, and help move cases toward timely resolution in line with SLA targets. The role requires deep networking knowledge and experience with SaaS, telecommunications, and contact-centre software, as well as the ability to mentor colleagues, contribute to knowledge content using KCS practices, and drive process improvements. A flexible schedule and occasional on-call work may be required. This is a remote-friendly role based in the United Kingdom.

NiCE is seeking a Technical Support Engineer to deliver advanced technical assistance for our contact-centre software and related technologies. You will provide high-quality technical support to customers via phone, online chat, and email, and use logs, traces, and packet captures to identify root causes. You will communicate clearly and professionally with customers and internal teams, take ownership of troubleshooting efforts, and help move cases toward timely resolution in line with SLA targets. The role requires deep networking knowledge and experience with SaaS, telecommunications, and contact-centre software, as well as the ability to mentor colleagues, contribute to knowledge content using KCS practices, and drive process improvements. A flexible schedule and occasional on-call work may be required. This is a remote-friendly role based in the United Kingdom.