Modus Mobility aims to provide smart mobility solutions for a fast-moving society, with cities moving toward a greener future. The company seeks to redefine mobility across Europe and brings together brands CityBee, a leading European car-sharing provider, and MyBee, the only fully digital car subscription service. Together these brands create an ecosystem that delivers a seamless experience for customers. If you're eager to change how people view car ownership and help build a sustainable, innovative mobility future, join us. This hybrid role is based in Tallinn, Estonia.
Modus Mobility aims to provide smart mobility solutions for a fast-moving society, with cities moving toward a greener future. The company seeks to redefine mobility across Europe and brings together brands CityBee, a leading European car-sharing provider, and MyBee, the only fully digital car subscription service. Together these brands create an ecosystem that delivers a seamless experience for customers. If you're eager to change how people view car ownership and help build a sustainable, innovative mobility future, join us. This hybrid role is based in Tallinn, Estonia.
As a Customer Support Specialist (shift schedule), your responsibilities include: - Providing exceptional support to customers via email, chat, phone, and other channels - Collaborating with internal support teams and external call center partners to ensure a seamless customer experience - Proactively advocating for customers' best interests - Escalating complex issues to team leads or other departments when necessary - Contributing ideas to improve self-service options, automation, and our knowledge base
What we’re looking for: - Proven experience in a customer-facing environment - A strong customer-first mindset and proactive problem-solving skills - Excellent written and verbal communication - Strong organizational skills and attention to detail - Fluency in Estonian and English (Russian is a plus) - A positive, solution-oriented attitude - Experience with Intercom or similar support platforms is a plus
Perks and work experience: - Health and safety: Stebby budget and personal accident coverage - Pe
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As a Customer Support Specialist (shift schedule), your responsibilities include: - Providing exceptional support to customers via email, chat, phone, and other channels - Collaborating with internal support teams and external call center partners to ensure a seamless customer experience - Proactively advocating for customers' best interests - Escalating complex issues to team leads or other departments when necessary - Contributing ideas to improve self-service options, automation, and our knowledge base
What we’re looking for: - Proven experience in a customer-facing environment - A strong customer-first mindset and proactive problem-solving skills - Excellent written and verbal communication - Strong organizational skills and attention to detail - Fluency in Estonian and English (Russian is a plus) - A positive, solution-oriented attitude - Experience with Intercom or similar support platforms is a plus
Perks and work experience: - Health and safety: Stebby budget and personal accident coverage - Pe
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Based on: Customer Support Specialist
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