As a Customer Support Specialist (shift schedule), your responsibilities include: - Providing exceptional support to customers via email, chat, phone, and other channels - Collaborating with internal support teams and external call center partners to ensure a seamless customer experience - Proactively advocating for customers' best interests - Escalating complex issues to team leads or other departments when necessary - Contributing ideas to improve self-service options, automation, and our knowledge base

What we’re looking for: - Proven experience in a customer-facing environment - A strong customer-first mindset and proactive problem-solving skills - Excellent written and verbal communication - Strong organizational skills and attention to detail - Fluency in Estonian and English (Russian is a plus) - A positive, solution-oriented attitude - Experience with Intercom or similar support platforms is a plus

Perks and work experience: - Health and safety: Stebby budget and personal accident coverage - Pe

As a Customer Support Specialist (shift schedule), your responsibilities include: - Providing exceptional support to customers via email, chat, phone, and other channels - Collaborating with internal support teams and external call center partners to ensure a seamless customer experience - Proactively advocating for customers' best interests - Escalating complex issues to team leads or other departments when necessary - Contributing ideas to improve self-service options, automation, and our knowledge base

What we’re looking for: - Proven experience in a customer-facing environment - A strong customer-first mindset and proactive problem-solving skills - Excellent written and verbal communication - Strong organizational skills and attention to detail - Fluency in Estonian and English (Russian is a plus) - A positive, solution-oriented attitude - Experience with Intercom or similar support platforms is a plus

Perks and work experience: - Health and safety: Stebby budget and personal accident coverage - Pe