Rail-Flow is seeking a Customer Success Manager for Rail and Intermodal Logistics to act as the primary point of contact for freight forwarders, focusing on intermodal transport across rail, road, and ferry. In this role you will orchestrate onboarding and training, ensuring successful installation of Rail-Flow, and deliver ongoing customer service and product development input. You will collect customer feedback and work with Product Owners to drive continuous product improvement, conduct surveys, and help build a scalable customer success function aimed at customer care and expansion of relationships. You will manage communication structures and product documentation, review and update knowledge bases, tutorials, and training videos to ensure consistency and timely information. You will ensure customers are aware of product developments and communicate relevant updates from Rail-Flow (both at individual and area levels).

Rail-Flow is seeking a Customer Success Manager for Rail and Intermodal Logistics to act as the primary point of contact for freight forwarders, focusing on intermodal transport across rail, road, and ferry. In this role you will orchestrate onboarding and training, ensuring successful installation of Rail-Flow, and deliver ongoing customer service and product development input. You will collect customer feedback and work with Product Owners to drive continuous product improvement, conduct surveys, and help build a scalable customer success function aimed at customer care and expansion of relationships. You will manage communication structures and product documentation, review and update knowledge bases, tutorials, and training videos to ensure consistency and timely information. You will ensure customers are aware of product developments and communicate relevant updates from Rail-Flow (both at individual and area levels).