About the Role We are seeking an L1 Technical Support Engineer to join Abnormal AI's security platform. This remote position supports customers using Abnormal's Cloud Email Security, AI Security Agents, and SaaS Security solutions. You will own and resolve inbound support tickets, including configuration issues, API questions, behavioral false positives, and threat investigations. You will provide timely updates, conduct root cause analysis, and offer solution recommendations to build trust and confidence in the platform. You will collaborate with Engineering to drive high-quality resolutions and maintain post-mortem documentation. You will support onboarding and customer engagement with Customer Success Managers and contribute to knowledge base content. You will identify recurring trends and provide feedback to improve product functionality and user experience.

About the Role We are seeking an L1 Technical Support Engineer to join Abnormal AI's security platform. This remote position supports customers using Abnormal's Cloud Email Security, AI Security Agents, and SaaS Security solutions. You will own and resolve inbound support tickets, including configuration issues, API questions, behavioral false positives, and threat investigations. You will provide timely updates, conduct root cause analysis, and offer solution recommendations to build trust and confidence in the platform. You will collaborate with Engineering to drive high-quality resolutions and maintain post-mortem documentation. You will support onboarding and customer engagement with Customer Success Managers and contribute to knowledge base content. You will identify recurring trends and provide feedback to improve product functionality and user experience.