Partner company is seeking a Remote Customer Success Engineer based in Ireland. This role serves as the technical bridge between engineering, support, and customer success teams, helping customers maximize the value of enterprise technology solutions by solving complex technical challenges, supporting implementations, and driving continuous improvements. You will own customer environments with a focus on Apple device management and MDM, collaborating with internal teams to deliver reliable and scalable outcomes. The position suits someone who combines strong troubleshooting abilities with excellent communication skills and enjoys working in a fast-paced, fully remote setting. You will contribute to customer satisfaction, reduce technical friction, and influence product evolution through customer insights.
Partner company is seeking a Remote Customer Success Engineer based in Ireland. This role serves as the technical bridge between engineering, support, and customer success teams, helping customers maximize the value of enterprise technology solutions by solving complex technical challenges, supporting implementations, and driving continuous improvements. You will own customer environments with a focus on Apple device management and MDM, collaborating with internal teams to deliver reliable and scalable outcomes. The position suits someone who combines strong troubleshooting abilities with excellent communication skills and enjoys working in a fast-paced, fully remote setting. You will contribute to customer satisfaction, reduce technical friction, and influence product evolution through customer insights.
Responsibilities include acting as a technical partner and primary contact throughout the customer lifecycle (onboarding, adoption, and ongoing success); managing and troubleshooting Apple device management environments (including application deployment, configurations, profiles, certificates, APNS, supervision identities, and device security practices); administering and optimizing Jamf and related enterprise mobility management technologies; diagnosing and resolving complex issues across applications, APIs, network connectivity, VPNs, firewalls, device management, and system integrations; designing and implementing technical solutions, custom integrations, and automation workflows using Bash and Python; collaborating with Customer Success, Engineering, and Product teams
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Responsibilities include acting as a technical partner and primary contact throughout the customer lifecycle (onboarding, adoption, and ongoing success); managing and troubleshooting Apple device management environments (including application deployment, configurations, profiles, certificates, APNS, supervision identities, and device security practices); administering and optimizing Jamf and related enterprise mobility management technologies; diagnosing and resolving complex issues across applications, APIs, network connectivity, VPNs, firewalls, device management, and system integrations; designing and implementing technical solutions, custom integrations, and automation workflows using Bash and Python; collaborating with Customer Success, Engineering, and Product teams
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Based on: Customer Success Engineer
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