Overview: The Associate Account Manager maintains and strengthens relationships with existing commercial and industrial customers within an assigned territory. This remote role involves proactive outreach via outbound and inbound calls to retain business from smaller, less complex customers and to increase penetration by selling the full suite of Republic Services products.
Overview: The Associate Account Manager maintains and strengthens relationships with existing commercial and industrial customers within an assigned territory. This remote role involves proactive outreach via outbound and inbound calls to retain business from smaller, less complex customers and to increase penetration by selling the full suite of Republic Services products.
Proactively reach out to existing customers daily to retain relationships; develop thorough knowledge of available services, pricing structures, and offers for upsell opportunities; perform contractual renewals to extend relationships and profitability; respond to cancellation requests in line with established policy; proactively communicate with or respond to customers regarding pricing initiatives; use Salesforce on a daily basis to schedule and document activities such as calls, meetings and proposals; capture customer emails, minimize rate restrictions and credits; increase customer penetration by selling the full product suite; regularly meet with the Sales Manager to review weekly customer retention and relationship activities and progress toward goals; perform other job-related duties as assigned. Qualifications: Preferred: Waste or transportation industry experience. Minimum: High school diploma or GED; 0–2 years of customer service experience. Benefits and Company Overview: Republic Services is a leader in the environmental services industry. We provide a comprehensive set of products and services, including recycling, waste, hazardous waste and field services, with a focus
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Proactively reach out to existing customers daily to retain relationships; develop thorough knowledge of available services, pricing structures, and offers for upsell opportunities; perform contractual renewals to extend relationships and profitability; respond to cancellation requests in line with established policy; proactively communicate with or respond to customers regarding pricing initiatives; use Salesforce on a daily basis to schedule and document activities such as calls, meetings and proposals; capture customer emails, minimize rate restrictions and credits; increase customer penetration by selling the full product suite; regularly meet with the Sales Manager to review weekly customer retention and relationship activities and progress toward goals; perform other job-related duties as assigned. Qualifications: Preferred: Waste or transportation industry experience. Minimum: High school diploma or GED; 0–2 years of customer service experience. Benefits and Company Overview: Republic Services is a leader in the environmental services industry. We provide a comprehensive set of products and services, including recycling, waste, hazardous waste and field services, with a focus
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