Customer Success Platform Area TAM

Cisco

RemotePosted July 26, 2026

About the role

This is a remote position and can be performed anywhere in the United States. The role is Customer Success Platform Area TAM, requiring a customer-first mindset with deep expertise in Splunk Core (Enterprise/Cloud). You will be a Splunk expert and guide account teams and customers on how to best use the Splunk Platform to realize business value.

Responsibilities

Customer Success Platform Area TAM

Cisco

RemotePosted July 26, 2026

About the role

This is a remote position and can be performed anywhere in the United States. The role is Customer Success Platform Area TAM, requiring a customer-first mindset with deep expertise in Splunk Core (Enterprise/Cloud). You will be a Splunk expert and guide account teams and customers on how to best use the Splunk Platform to realize business value.

Responsibilities

Align with Splunk Core licensed products (Enterprise and Cloud) and support Area-aligned customers within the Customer Success Executive, Technical Success Engineer, Solution Engineer, and Solution Architect motions.
Develop strong partnerships with Sales and Customer Success to assist Area-aligned customers with value realization, including onboarding workshops, prescriptive guidance, and achieving onboarding milestones.
Proactively engage Area-aligned Technical Success Engineers to review account health, focusing on telemetry risk signals and renewal timelines.
Proactively engage Area-aligned Solution Engineers/Solution Architects to review data management and optimization opportunities.
Proactively engage Customer Success Executives on adoption and use case opportunities.
Scope the level of effort and develop a technical action plan based on assessment; deliver strategic, case-based technical consulting (up to 90 days) for Enterprise-level architecture, implementation, configuration, and optimization in complex Splunk environments.
Collaborate with Area-aligned CS/SE management to ensure priority alignment and address risk accounts/themes.
Guide account teams and customers on optimal use of the

Align with Splunk Core licensed products (Enterprise and Cloud) and support Area-aligned customers within the Customer Success Executive, Technical Success Engineer, Solution Engineer, and Solution Architect motions.
Develop strong partnerships with Sales and Customer Success to assist Area-aligned customers with value realization, including onboarding workshops, prescriptive guidance, and achieving onboarding milestones.
Proactively engage Area-aligned Technical Success Engineers to review account health, focusing on telemetry risk signals and renewal timelines.
Proactively engage Area-aligned Solution Engineers/Solution Architects to review data management and optimization opportunities.
Proactively engage Customer Success Executives on adoption and use case opportunities.
Scope the level of effort and develop a technical action plan based on assessment; deliver strategic, case-based technical consulting (up to 90 days) for Enterprise-level architecture, implementation, configuration, and optimization in complex Splunk environments.
Collaborate with Area-aligned CS/SE management to ensure priority alignment and address risk accounts/themes.
Guide account teams and customers on optimal use of the

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