Role overview: As a Working Student in IT Help Desk & End-User Support at Assecor, you will assist our clients with software-related questions and help users maximize the value of our solutions. You will interact with users by phone and email and collaborate with colleagues to resolve issues.
What you will do: - Assist users with questions about our software via phone and email. - Help users leverage the features of our software effectively. - Answer inquiries in a friendly, clear, and solution-oriented manner. - Escalate more complex topics to specialist or development teams. - Document common questions and contribute to improving our support materials.
Role overview: As a Working Student in IT Help Desk & End-User Support at Assecor, you will assist our clients with software-related questions and help users maximize the value of our solutions. You will interact with users by phone and email and collaborate with colleagues to resolve issues.
What you will do: - Assist users with questions about our software via phone and email. - Help users leverage the features of our software effectively. - Answer inquiries in a friendly, clear, and solution-oriented manner. - Escalate more complex topics to specialist or development teams. - Document common questions and contribute to improving our support materials.
Qualifications: - You are enrolled at a university or college. - You enjoy working with people and communicate in a friendly, empathetic, and service-oriented way. - You are organized, reliable, and able to work independently. - You quickly learn new software and explain concepts clearly. - You have very good German language skills (at least C1) and a clear, service-oriented communication style. - Bonus: first experience in customer service, end-user support, or help desk; interest in digital applications and software. - Ideally you study in fields such as education, social work, or related disciplines.
What we offer: - Flexible working hours and the possibility to work remotely - Development opportunities, including coverage of training costs - Flat hierarchies and short decision paths - Individual development within a respectful team - Open corporate culture, pleasant working atmosphere, and regular team events - Long-
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Qualifications: - You are enrolled at a university or college. - You enjoy working with people and communicate in a friendly, empathetic, and service-oriented way. - You are organized, reliable, and able to work independently. - You quickly learn new software and explain concepts clearly. - You have very good German language skills (at least C1) and a clear, service-oriented communication style. - Bonus: first experience in customer service, end-user support, or help desk; interest in digital applications and software. - Ideally you study in fields such as education, social work, or related disciplines.
What we offer: - Flexible working hours and the possibility to work remotely - Development opportunities, including coverage of training costs - Flat hierarchies and short decision paths - Individual development within a respectful team - Open corporate culture, pleasant working atmosphere, and regular team events - Long-
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Based on: Working Student - IT Help Desk & End-User Support
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