Integration Manager & Technical Support Specialist

RemotePosted July 21, 2026

About the role

Configure and activate partner integrations in production environments, validating technical requirements before go-live.
Manage API keys, payment method configurations, and integration settings to support successful launches.

RemotePosted July 21, 2026

Configure and activate partner integrations in production environments, validating technical requirements before go-live.
Manage API keys, payment method configurations, and integration settings to support successful launches.

Perform technical verification of merchant setups and identify potential issues before deployment.

Investigate transaction failures by analyzing logs, monitoring tools, and system behavior to determine root causes.

Troubleshoot API-related issues (REST APIs, JSON structures) and collaborate with merchants and internal teams.

Provide L2/L3 technical support and guide partners through operational challenges; prepare incident reports and document findings.

Work with cross-functional teams to improve workflows, documentation, and technical processes.

1+ years of experience in L2/L3 technical support, senior support roles, support management, or similar technical operations.
Experience in fintech, payments, cryptocurrency, or related technologies is highly valued.
Hands-on experience analyzing logs and using monitoring tools to troubleshoot production issues.
Strong understanding of client-server architecture, REST APIs, and JSON data structures.
Experience using Postman or similar API testing tools.
Strong analytical and problem-solving skills with the ability to perform structured root cause analysis.
High attention to detail when managing technical configurations and operational

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