Key responsibilities: - Revenue growth: Partner with Sales, Marketing, and Account Management to drive account expansion and revenue growth by maximizing the value of customers' software investments across the Americas. - Customer insights: Gather feedback, analyze data, and engage with customers to understand regional needs and deliver actionable insights to Sales, Marketing, and Product teams. - Leadership: Lead and mentor a geographically distributed team of Customer Success Managers, driving performance and excellence across the Americas. - Customer journey mapping: Define and improve the post-implementation customer journey to maximize satisfaction and product adoption across diverse markets. - Segmentation strategies: Define customer segmentation with Marketing and develop regionally relevant strategies that improve retention, renewals, and long-term engagement. - Playbooks & processes: Design scalable playbooks and processes that support consistent delivery across

Key responsibilities: - Revenue growth: Partner with Sales, Marketing, and Account Management to drive account expansion and revenue growth by maximizing the value of customers' software investments across the Americas. - Customer insights: Gather feedback, analyze data, and engage with customers to understand regional needs and deliver actionable insights to Sales, Marketing, and Product teams. - Leadership: Lead and mentor a geographically distributed team of Customer Success Managers, driving performance and excellence across the Americas. - Customer journey mapping: Define and improve the post-implementation customer journey to maximize satisfaction and product adoption across diverse markets. - Segmentation strategies: Define customer segmentation with Marketing and develop regionally relevant strategies that improve retention, renewals, and long-term engagement. - Playbooks & processes: Design scalable playbooks and processes that support consistent delivery across