Technical Support Engineer

Al-Futtaim Automotive

On-sitePosted July 27, 2026

About the role

Overview of the role: The Technical Support Engineer acts as the focal point of contact for diagnostic support on Electric Vehicle (EV) and plug-in hybrid (PHEV) systems for the BYD brand, ensuring access to the necessary tools, technical literature, and service bulletins at client sites. You will raise technical reports to the brand principal for issues requiring technical assistance and advise locations on resolutions, and prepare Quality Case reports with required data for the Technical Support Manager and the OEM.

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Technical Support Engineer

Al-Futtaim Automotive

On-sitePosted July 27, 2026

About the role

Overview of the role: The Technical Support Engineer acts as the focal point of contact for diagnostic support on Electric Vehicle (EV) and plug-in hybrid (PHEV) systems for the BYD brand, ensuring access to the necessary tools, technical literature, and service bulletins at client sites. You will raise technical reports to the brand principal for issues requiring technical assistance and advise locations on resolutions, and prepare Quality Case reports with required data for the Technical Support Manager and the OEM.

JobMatcher

EN RU

Sign In Sign up Get My Matches — Free

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What you will do: - Perform technical support visits and prepare accompanying reports - Validate technical concerns raised - Provide remote assistance to resolve technical issues - Conduct field visits to support technicians on-site - Prepare technical information reports and submit to the principal - Follow up on technical information reports - Escalate issues to the Technical Support Manager - Analyze failed parts and manage shipments to the OEM - Provide on-the-job coaching - Support software updates, equipment, and the use of special tools

Required skills: - Deep understanding of EV components and powertrain systems - Familiarity with modern diagnostic and repair methods for EV brands - Proficiency in raising technical reports - Experience with both EV and PHEV brands

Team and reporting: The role reports to the Technical Support Manager and aims to ensure a positive customer experience.

What equips you: - At least 5 years in automotive service, including at least 3 years as a Master Technician in dealer service operations or equivalent - Degree in Auto

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What you will do: - Perform technical support visits and prepare accompanying reports - Validate technical concerns raised - Provide remote assistance to resolve technical issues - Conduct field visits to support technicians on-site - Prepare technical information reports and submit to the principal - Follow up on technical information reports - Escalate issues to the Technical Support Manager - Analyze failed parts and manage shipments to the OEM - Provide on-the-job coaching - Support software updates, equipment, and the use of special tools

Required skills: - Deep understanding of EV components and powertrain systems - Familiarity with modern diagnostic and repair methods for EV brands - Proficiency in raising technical reports - Experience with both EV and PHEV brands

Team and reporting: The role reports to the Technical Support Manager and aims to ensure a positive customer experience.

What equips you: - At least 5 years in automotive service, including at least 3 years as a Master Technician in dealer service operations or equivalent - Degree in Auto

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Based on: Technical Support Engineer

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More in Engineering

Product Fintech SaaS Remote-first Berlin