Summize, a legal tech scale-up with offices around the world, is seeking a Technical Support Engineer to join our Global Support Team. Based in Boston, Massachusetts, this hybrid role involves owning customer issues end-to-end, diagnosing configuration and API-related problems, and delivering gold-standard support across multiple channels. You will investigate issues hands-on, reproduce bugs, and collaborate with Product and Development to verify fixes and improve product reliability. The ideal candidate has prior technical support experience in SaaS or enterprise software, familiarity with REST APIs and testing tools such as Postman or Curl, and strong problem-solving and communication skills. This role offers the opportunity to grow with a fast-moving team and make a real impact on customer success.

Summize, a legal tech scale-up with offices around the world, is seeking a Technical Support Engineer to join our Global Support Team. Based in Boston, Massachusetts, this hybrid role involves owning customer issues end-to-end, diagnosing configuration and API-related problems, and delivering gold-standard support across multiple channels. You will investigate issues hands-on, reproduce bugs, and collaborate with Product and Development to verify fixes and improve product reliability. The ideal candidate has prior technical support experience in SaaS or enterprise software, familiarity with REST APIs and testing tools such as Postman or Curl, and strong problem-solving and communication skills. This role offers the opportunity to grow with a fast-moving team and make a real impact on customer success.