Object First, now an independent business unit of Veeam, provides secure, simple, and powerful backup storage designed to deliver ransomware-proof protection. We are hiring a Technical Support Engineer to help customers resolve technical issues, provide guidance, and ensure effective communication with colleagues and other departments. Responsibilities include delivering efficient technical support, diagnosing and troubleshooting software and hardware issues related to our product, collaborating with cross-functional teams to resolve complex problems, guiding customers through configurations and best practices, documenting issues and resolutions for the knowledge base, staying current with data backup and security trends, supporting documentation development by validating procedures, building lab environments, or drafting content, and conducting root cause analyses in collaboration with internal teams and external vendors. Requirements include proven technical support experience (preferably in data backup or storage), strong knowledge of Veeam data backup products and ecosystem (e.g., VMware ESX(i)/vSphere, Microsoft Hyper-V/Failover cluster, public clouds), advanced user or administrative experience with Ubuntu Linux and Windows Server, strong knowledge of server hardware, excellent problem-solving and analytical skills, effective communication and customer service skills, familiarity with industry certifications (e.g., Veeam) is a plus, experience conducting RCA including analyzing OS, infrastructure, and product logs, and proficiency in English and French. We offer remot

Object First, now an independent business unit of Veeam, provides secure, simple, and powerful backup storage designed to deliver ransomware-proof protection. We are hiring a Technical Support Engineer to help customers resolve technical issues, provide guidance, and ensure effective communication with colleagues and other departments. Responsibilities include delivering efficient technical support, diagnosing and troubleshooting software and hardware issues related to our product, collaborating with cross-functional teams to resolve complex problems, guiding customers through configurations and best practices, documenting issues and resolutions for the knowledge base, staying current with data backup and security trends, supporting documentation development by validating procedures, building lab environments, or drafting content, and conducting root cause analyses in collaboration with internal teams and external vendors. Requirements include proven technical support experience (preferably in data backup or storage), strong knowledge of Veeam data backup products and ecosystem (e.g., VMware ESX(i)/vSphere, Microsoft Hyper-V/Failover cluster, public clouds), advanced user or administrative experience with Ubuntu Linux and Windows Server, strong knowledge of server hardware, excellent problem-solving and analytical skills, effective communication and customer service skills, familiarity with industry certifications (e.g., Veeam) is a plus, experience conducting RCA including analyzing OS, infrastructure, and product logs, and proficiency in English and French. We offer remot