Position summary The Technical Support Analyst II provides advanced technical support to Bank employees and serves as a key escalation point for the Customer Support team. You will deliver expertise for desktops, laptops, mobile devices, printers, network connectivity, software applications, and enterprise technology platforms. You will collaborate with Infrastructure Services, Information Security, vendors, and business stakeholders to resolve complex issues and support technology initiatives.

Responsibilities - Serve as escalation point for Customer Support by delivering advanced technical assistance for desktops, laptops, mobile devices, printers, network connectivity, and other end-user technologies. - Troubleshoot and resolve issues using a structured problem-solving process while maintaining high levels of customer service. - Manage incidents, service requests, and problem tickets to ensure timely resolution and adherence to service levels. - Document troubleshooting activities, resolutions, and customer interactions within the Bank’s IT service management system. - Coordinate with engineers,

Position summary The Technical Support Analyst II provides advanced technical support to Bank employees and serves as a key escalation point for the Customer Support team. You will deliver expertise for desktops, laptops, mobile devices, printers, network connectivity, software applications, and enterprise technology platforms. You will collaborate with Infrastructure Services, Information Security, vendors, and business stakeholders to resolve complex issues and support technology initiatives.

Responsibilities - Serve as escalation point for Customer Support by delivering advanced technical assistance for desktops, laptops, mobile devices, printers, network connectivity, and other end-user technologies. - Troubleshoot and resolve issues using a structured problem-solving process while maintaining high levels of customer service. - Manage incidents, service requests, and problem tickets to ensure timely resolution and adherence to service levels. - Document troubleshooting activities, resolutions, and customer interactions within the Bank’s IT service management system. - Coordinate with engineers,