What you’ll do: - Collaborate with customers to translate business problems into product customizations and workarounds. - Communicate with internal teams and stakeholders to ensure customer needs are met; provide technical leadership and guidance. - Act as a product expert for Visier’s SaaS offerings, both internally and externally. - Deliver high-quality, timely support according to SLA; monitor and close cases in the ticketing system. - Work with enterprise, partner, and OEM customers to anticipate issues and address technical requests. - Create knowledge articles and documentation to support the team and customers. - Coordinate cross-functional service activities to diagnose and resolve technical issues promptly. - Collaborate with Professional Services, Customer Success, Development and Product Management to convey customer needs and urgency. - Participate in on-call rotations and be available for after-hours support when required.

What you’ll bring: - Minimum 3 years of experi

What you’ll do: - Collaborate with customers to translate business problems into product customizations and workarounds. - Communicate with internal teams and stakeholders to ensure customer needs are met; provide technical leadership and guidance. - Act as a product expert for Visier’s SaaS offerings, both internally and externally. - Deliver high-quality, timely support according to SLA; monitor and close cases in the ticketing system. - Work with enterprise, partner, and OEM customers to anticipate issues and address technical requests. - Create knowledge articles and documentation to support the team and customers. - Coordinate cross-functional service activities to diagnose and resolve technical issues promptly. - Collaborate with Professional Services, Customer Success, Development and Product Management to convey customer needs and urgency. - Participate in on-call rotations and be available for after-hours support when required.

What you’ll bring: - Minimum 3 years of experi