What you'll do - Provide on-site IT support to local users in Fort Worth or Irving, Texas - Assist with projects within time and budget - Manage multiple changing priorities daily - Coordinate third-party vendors to troubleshoot issues - Provide technical assistance and guidance to business partners; work with internal experts and vendors to deliver best solutions - Configure, install, monitor, and maintain client desktop software and hardware; support a mobile workforce - Take ownership of tasks and support colleagues as needed - Perform other duties as assigned

What you bring - Bachelor's degree in computer science, information systems, or equivalent real-world work experience - 3+ years of experience supporting Microsoft desktop users in a helpdesk/networking role - Strong customer service mindset and communication skills - Organized with excellent time management and attention to detail - Ability to work cross-functionally - Proficiency with Microsoft O365; Call Center Unity experience desired - Desktop and laptop security encryption for Mac and PC - Active Directory management - VOIP knowledge and experience - Basic networking knowledge (TCP

What you'll do - Provide on-site IT support to local users in Fort Worth or Irving, Texas - Assist with projects within time and budget - Manage multiple changing priorities daily - Coordinate third-party vendors to troubleshoot issues - Provide technical assistance and guidance to business partners; work with internal experts and vendors to deliver best solutions - Configure, install, monitor, and maintain client desktop software and hardware; support a mobile workforce - Take ownership of tasks and support colleagues as needed - Perform other duties as assigned

What you bring - Bachelor's degree in computer science, information systems, or equivalent real-world work experience - 3+ years of experience supporting Microsoft desktop users in a helpdesk/networking role - Strong customer service mindset and communication skills - Organized with excellent time management and attention to detail - Ability to work cross-functionally - Proficiency with Microsoft O365; Call Center Unity experience desired - Desktop and laptop security encryption for Mac and PC - Active Directory management - VOIP knowledge and experience - Basic networking knowledge (TCP