Team Lead, Customer Success Onboarding at Rapid Data in Berlin, Germany. This hybrid role combines remote work with in-office collaboration to lead a team dedicated to delivering exceptional onboarding experiences for our SaaS ERP and CRM solutions for funeral homes. Responsibilities include developing and refining the onboarding framework, creating comprehensive onboarding documentation, continuously improving workflows, mentoring a high-performing team, setting and tracking KPIs, implementing feedback loops, and coordinating with Sales, Product, and Support to ensure seamless handoffs. You will provide product feedback, align onboarding strategies with company goals, and use data analytics to monitor success, forecast outcomes, and build dashboards and reports. Requirements include extensive experience in Customer Success or Onboarding in a B2B SaaS environment, a proven track record of leading teams, strong project management skills, experience with SFDC and Jira, excellent communication, a data-driven mindset, and fluency in English and German. Travel may be required occasionally. What we offer includes a modern Berlin office with flexible remote options, a culture of continuous learning and growth, opportunities to contribute to impactful products, and a dog-friendly workplace.

Team Lead, Customer Success Onboarding at Rapid Data in Berlin, Germany. This hybrid role combines remote work with in-office collaboration to lead a team dedicated to delivering exceptional onboarding experiences for our SaaS ERP and CRM solutions for funeral homes. Responsibilities include developing and refining the onboarding framework, creating comprehensive onboarding documentation, continuously improving workflows, mentoring a high-performing team, setting and tracking KPIs, implementing feedback loops, and coordinating with Sales, Product, and Support to ensure seamless handoffs. You will provide product feedback, align onboarding strategies with company goals, and use data analytics to monitor success, forecast outcomes, and build dashboards and reports. Requirements include extensive experience in Customer Success or Onboarding in a B2B SaaS environment, a proven track record of leading teams, strong project management skills, experience with SFDC and Jira, excellent communication, a data-driven mindset, and fluency in English and German. Travel may be required occasionally. What we offer includes a modern Berlin office with flexible remote options, a culture of continuous learning and growth, opportunities to contribute to impactful products, and a dog-friendly workplace.