SumUp is building a new Consumer Team within Operations in Barcelona, Spain, and is seeking a Team Lead to mentor and develop a group of Customer Support Agents, ensuring they have the tools, knowledge, and confidence to deliver outstanding service. You will work closely with cross-functional partners to improve processes, elevate quality, and drive operational excellence as a founding member of the team. What you’ll do: Team foundation and setup; team engagement and culture; people management and development; operational excellence and quality assurance; knowledge and process improvement; cross-functional collaboration and stakeholder management; strategic leadership and innovation. What we’re looking for: demonstrable people leadership experience (managing 10+ people) with performance management, coaching, and career development; fluent in English and another European language; strong experience setting and tracking team performance metrics, OKRs, and SLAs in fast-paced environments; analytical and reporting skills using Salesforce, Tableau, and Google Sheets/Docs; excellent problem-solving and escalation handling; hands-on coaching on the floor; strong organizational skills. Why you should join SumUp: office-first setup; commitment to diversity and inclusion; restaurant tickets; dedicated annual L&D budget of €2000; 30 days sabbatical after 3 years; referral bonus. About SumUp: SumUp is an Equal Employment Opportunity employer that values a diverse workforce and does not discriminate on race, color, religion or religious belief, ethnic or national origin, gender, gender

SumUp is building a new Consumer Team within Operations in Barcelona, Spain, and is seeking a Team Lead to mentor and develop a group of Customer Support Agents, ensuring they have the tools, knowledge, and confidence to deliver outstanding service. You will work closely with cross-functional partners to improve processes, elevate quality, and drive operational excellence as a founding member of the team. What you’ll do: Team foundation and setup; team engagement and culture; people management and development; operational excellence and quality assurance; knowledge and process improvement; cross-functional collaboration and stakeholder management; strategic leadership and innovation. What we’re looking for: demonstrable people leadership experience (managing 10+ people) with performance management, coaching, and career development; fluent in English and another European language; strong experience setting and tracking team performance metrics, OKRs, and SLAs in fast-paced environments; analytical and reporting skills using Salesforce, Tableau, and Google Sheets/Docs; excellent problem-solving and escalation handling; hands-on coaching on the floor; strong organizational skills. Why you should join SumUp: office-first setup; commitment to diversity and inclusion; restaurant tickets; dedicated annual L&D budget of €2000; 30 days sabbatical after 3 years; referral bonus. About SumUp: SumUp is an Equal Employment Opportunity employer that values a diverse workforce and does not discriminate on race, color, religion or religious belief, ethnic or national origin, gender, gender