Carefeed is seeking a Support Engineer to join our growing Integrations engineering team in Chicago, IL. In this role, you will investigate and fix client issues, design and implement tools to prevent future problems, and advocate for Carefeed’s clients across engineering, product, and client experience teams. You’ll split your time between resolving client issues and building tooling to improve resilience for future implementations. You’ll also assist in onboarding and offboarding clients and contribute to continuous improvement by sharing insights to enhance processes and collaboration. Responsibilities include acting as escalation support for the client experience team, building tooling to detect and prevent issues, and assisting in onboarding and offboarding of clients. The ideal candidate has 2+ years in technical support, client success, or software development; experience with SaaS or enterprise software; strong communication skills; and familiarity with PHP/Typescript, Unix-based systems, DNS, and SMTP. The position is based in Chicago, IL with hybrid work arrangement. What You’ll Love: Comprehensive medical, dental, and vision insurance; 401(k) plan; paid vacation and holidays; and opportunities to grow with a fast-growing startup that makes a real impact in senior care communities.

Carefeed is seeking a Support Engineer to join our growing Integrations engineering team in Chicago, IL. In this role, you will investigate and fix client issues, design and implement tools to prevent future problems, and advocate for Carefeed’s clients across engineering, product, and client experience teams. You’ll split your time between resolving client issues and building tooling to improve resilience for future implementations. You’ll also assist in onboarding and offboarding clients and contribute to continuous improvement by sharing insights to enhance processes and collaboration. Responsibilities include acting as escalation support for the client experience team, building tooling to detect and prevent issues, and assisting in onboarding and offboarding of clients. The ideal candidate has 2+ years in technical support, client success, or software development; experience with SaaS or enterprise software; strong communication skills; and familiarity with PHP/Typescript, Unix-based systems, DNS, and SMTP. The position is based in Chicago, IL with hybrid work arrangement. What You’ll Love: Comprehensive medical, dental, and vision insurance; 401(k) plan; paid vacation and holidays; and opportunities to grow with a fast-growing startup that makes a real impact in senior care communities.