Strategic Customer Success Manager to own a portfolio of high-value enterprise accounts across the EMEA region, with responsibility for retention, expansion, and Net Revenue Retention (NRR). You will act as a trusted advisor to senior stakeholders, lead account strategy, identify expansion opportunities, and ensure customers realise measurable value from the platform. This is a commercially focused role with ownership of NRR, expansion, and long-term account growth. Success will be measured by retention, expansion, NRR performance, and the ability to drive measurable customer outcomes. You will shape team standards, support onboarding, and contribute to building a high-performing Customer Success function. The role requires approximately 25% travel and is based in London with a hybrid work arrangement. You will own a portfolio of strategic enterprise accounts, lead executive-level engagements such as QBRs and on-sites, and collaborate closely with Sales to progress expansion opportunities. You will monitor account performance using data to proactively identify risks and opportunities, champion the customer internally, and ensure feedback informs product and business decisions. You will work cross-functionally with Sales, Product, and Operations to deliver against customer and business goals, and contribute to team development. Fluency in French and English is required. About DoorDash: DoorDash is a technology and logistics company that empowers local economies by enabling faster, smarter delivery of goods and services. About SevenRooms: SevenRooms provides hospitality-focus

Strategic Customer Success Manager to own a portfolio of high-value enterprise accounts across the EMEA region, with responsibility for retention, expansion, and Net Revenue Retention (NRR). You will act as a trusted advisor to senior stakeholders, lead account strategy, identify expansion opportunities, and ensure customers realise measurable value from the platform. This is a commercially focused role with ownership of NRR, expansion, and long-term account growth. Success will be measured by retention, expansion, NRR performance, and the ability to drive measurable customer outcomes. You will shape team standards, support onboarding, and contribute to building a high-performing Customer Success function. The role requires approximately 25% travel and is based in London with a hybrid work arrangement. You will own a portfolio of strategic enterprise accounts, lead executive-level engagements such as QBRs and on-sites, and collaborate closely with Sales to progress expansion opportunities. You will monitor account performance using data to proactively identify risks and opportunities, champion the customer internally, and ensure feedback informs product and business decisions. You will work cross-functionally with Sales, Product, and Operations to deliver against customer and business goals, and contribute to team development. Fluency in French and English is required. About DoorDash: DoorDash is a technology and logistics company that empowers local economies by enabling faster, smarter delivery of goods and services. About SevenRooms: SevenRooms provides hospitality-focus