Enterpret is seeking a Strategic Customer Success Manager based in New York, on-site at our office. You will own a revenue number for enterprise customers and are accountable for their success, from onboarding through activation, renewal, and upsell. Your operating rhythm will be portfolio reviews, onboarding status updates, renewal prep, and upsell forecasting, all supported by agent-based automation built around our Knowledge Graph. You will guide customers in connecting to Claude, Codex, Factory, and other AI tools through MCP, stand up custom agents on their feedback data, and translate insights into use cases that drive renewal and expansion. You will write and maintain agent skills, deliver data-driven executive narratives for QBRs/EBRs, and continuously improve the automation you and your customers rely on. This role requires hands-on use of AI tools, a proactive mindset, and a willingness to meet customers in person. You will be an advocate for customers, partnering with product and engineering to build the right solutions and foster long-term partnerships.

Enterpret is seeking a Strategic Customer Success Manager based in New York, on-site at our office. You will own a revenue number for enterprise customers and are accountable for their success, from onboarding through activation, renewal, and upsell. Your operating rhythm will be portfolio reviews, onboarding status updates, renewal prep, and upsell forecasting, all supported by agent-based automation built around our Knowledge Graph. You will guide customers in connecting to Claude, Codex, Factory, and other AI tools through MCP, stand up custom agents on their feedback data, and translate insights into use cases that drive renewal and expansion. You will write and maintain agent skills, deliver data-driven executive narratives for QBRs/EBRs, and continuously improve the automation you and your customers rely on. This role requires hands-on use of AI tools, a proactive mindset, and a willingness to meet customers in person. You will be an advocate for customers, partnering with product and engineering to build the right solutions and foster long-term partnerships.