Overview: The Solutions Architect is a customer-facing technical role responsible for architecting customer deployments and expanding usage across Redo's product suite. Each Solutions Architect specializes in one of Redo's product clouds—Returns, Order Management, Email/SMS, Conversion, or Support—building deep domain expertise to design solutions that unlock the full value of the platform for customers. This role owns a defined book of business and carries a quota tied to the growth of those accounts. Solutions Architects work shoulder-to-shoulder with General Managers and Engineers to lead implementations, shape feature requests, and own the end-to-end technical experience. They also partner directly with Account Executives during the sales cycle, serving as the technical authority who guides prospects through validation, solution design, and architectural decisions. This is a cross-functional role with visibility across GTM, customer success, product, engineering, and operations, offering diverse growth paths such as leading product development, running post-sales teams, or moving into Account Executive roles.

Overview: The Solutions Architect is a customer-facing technical role responsible for architecting customer deployments and expanding usage across Redo's product suite. Each Solutions Architect specializes in one of Redo's product clouds—Returns, Order Management, Email/SMS, Conversion, or Support—building deep domain expertise to design solutions that unlock the full value of the platform for customers. This role owns a defined book of business and carries a quota tied to the growth of those accounts. Solutions Architects work shoulder-to-shoulder with General Managers and Engineers to lead implementations, shape feature requests, and own the end-to-end technical experience. They also partner directly with Account Executives during the sales cycle, serving as the technical authority who guides prospects through validation, solution design, and architectural decisions. This is a cross-functional role with visibility across GTM, customer success, product, engineering, and operations, offering diverse growth paths such as leading product development, running post-sales teams, or moving into Account Executive roles.