Key responsibilities - Own end-to-end delivery of Oracle Cloud Managed Services across ERP, HCM, EPM and related SaaS applications. - Act as the primary point of contact for customers, ensuring service commitments and business objectives are achieved. - Build and maintain strong relationships with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimization. - Lead regular service review meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives. - Manage customer escalations, major incidents, service risks, and business-critical issues through to resolution. - Drive continual service improvement initiatives to enhance service quality, efficiency, and customer value. - Provide governance and oversight for Oracle SaaS support teams, technical leads, and functional consultants. - Ensure capacity planning, resource management, and forecasting of service costs, revenues, and demand. - Collaborate with Oracle practice leadership to define and execute service delivery strategies aligned to customer and business goals. - Mo

Key responsibilities - Own end-to-end delivery of Oracle Cloud Managed Services across ERP, HCM, EPM and related SaaS applications. - Act as the primary point of contact for customers, ensuring service commitments and business objectives are achieved. - Build and maintain strong relationships with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimization. - Lead regular service review meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives. - Manage customer escalations, major incidents, service risks, and business-critical issues through to resolution. - Drive continual service improvement initiatives to enhance service quality, efficiency, and customer value. - Provide governance and oversight for Oracle SaaS support teams, technical leads, and functional consultants. - Ensure capacity planning, resource management, and forecasting of service costs, revenues, and demand. - Collaborate with Oracle practice leadership to define and execute service delivery strategies aligned to customer and business goals. - Mo