About Gocertify Gocertify is a bootstrapped UK tech startup that helps brands run smarter, more targeted reward campaigns. We verify eligible audiences such as students, key workers and seniors, enabling brands to move away from broad discounting and to offer the right rewards to the right customers. We partner with more than 500 brands and reach over 2 million shoppers each year, driving substantial retail sales. Our team of around 20 works remotely with monthly meetups in London, and we are dedicated to staying close to our customers to understand their goals and deliver real value.

Role overview We are hiring a Senior Customer Success Manager / Account Manager to own a focused book of high-value brand accounts and drive retention, adoption and revenue growth. This commercial role sits at the intersection of Client Success and Account Management. You will fully own the client relationships while leading the commercial strategy needed to turn the book into meaningful growth.

What you will do - Own and grow your portfolio by prioritising accounts based on value, risk and opportunity. - Build account plans that connect client goals to practical revenue opportunities. - Run structured quarterly business reviews with a commercial focus. - Identify and progress expansion, upsell and cross-sell opportunities across both established and high-potential accounts. - Own renewals and reduce churn; monitor account health using client feedback, usage data and commercial judgement. - Collaborate with internal teams to resolve blockers and deliver campaigns that meet client goals. - Br

About Gocertify Gocertify is a bootstrapped UK tech startup that helps brands run smarter, more targeted reward campaigns. We verify eligible audiences such as students, key workers and seniors, enabling brands to move away from broad discounting and to offer the right rewards to the right customers. We partner with more than 500 brands and reach over 2 million shoppers each year, driving substantial retail sales. Our team of around 20 works remotely with monthly meetups in London, and we are dedicated to staying close to our customers to understand their goals and deliver real value.

Role overview We are hiring a Senior Customer Success Manager / Account Manager to own a focused book of high-value brand accounts and drive retention, adoption and revenue growth. This commercial role sits at the intersection of Client Success and Account Management. You will fully own the client relationships while leading the commercial strategy needed to turn the book into meaningful growth.

What you will do - Own and grow your portfolio by prioritising accounts based on value, risk and opportunity. - Build account plans that connect client goals to practical revenue opportunities. - Run structured quarterly business reviews with a commercial focus. - Identify and progress expansion, upsell and cross-sell opportunities across both established and high-potential accounts. - Own renewals and reduce churn; monitor account health using client feedback, usage data and commercial judgement. - Collaborate with internal teams to resolve blockers and deliver campaigns that meet client goals. - Br