SurePoint Technologies delivers award-winning cloud-based software that helps mid-sized law firms boost efficiency and maximize financial performance. Our solutions connect client management, practice management, and financial systems to improve efficiency and collaboration. With over 40 years in legal tech, a team of CPAs, former lawyers, and top engineers, we understand what law firms need to thrive and are focused on reducing administrative work so customers can serve their clients more effectively. Job Overview: The Senior Customer Success Manager is a strategic partner responsible for driving long-term customer value, retention, growth, and satisfaction across a portfolio of key client accounts. This role serves as a trusted advisor to customer stakeholders, helping organizations achieve their business objectives through effective adoption and optimization of SurePoint solutions. In addition to managing complex customer relationships, the Senior Customer Success Manager provides leadership within the Customer Success team by helping establish best practices, mentoring team members, leading strategic customer initiatives, and acting as a voice of the customer across the organization. This role proactively identifies opportunities for account growth, mitigates risks, influences product improvements, and drives measurable business outcomes for both customers and SurePoint. Responsibilities: Lead strategic relationships with high-value and complex customer accounts, serving as a trusted advisor to executive and operational stakeholders. Develop and execute customer success

SurePoint Technologies delivers award-winning cloud-based software that helps mid-sized law firms boost efficiency and maximize financial performance. Our solutions connect client management, practice management, and financial systems to improve efficiency and collaboration. With over 40 years in legal tech, a team of CPAs, former lawyers, and top engineers, we understand what law firms need to thrive and are focused on reducing administrative work so customers can serve their clients more effectively. Job Overview: The Senior Customer Success Manager is a strategic partner responsible for driving long-term customer value, retention, growth, and satisfaction across a portfolio of key client accounts. This role serves as a trusted advisor to customer stakeholders, helping organizations achieve their business objectives through effective adoption and optimization of SurePoint solutions. In addition to managing complex customer relationships, the Senior Customer Success Manager provides leadership within the Customer Success team by helping establish best practices, mentoring team members, leading strategic customer initiatives, and acting as a voice of the customer across the organization. This role proactively identifies opportunities for account growth, mitigates risks, influences product improvements, and drives measurable business outcomes for both customers and SurePoint. Responsibilities: Lead strategic relationships with high-value and complex customer accounts, serving as a trusted advisor to executive and operational stakeholders. Develop and execute customer success