Senior Customer Success Manager

Strategy

HybridPosted July 31, 2026

About the role

Strategy, a leader in enterprise analytics and AI software (Nasdaq: MSTR), is seeking a Senior Customer Success Manager to serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You will own the full post-sales lifecycle for a portfolio of enterprise accounts, ensuring customers deeply integrate Strategy's cloud-native architecture, Mosaic semantic layer, and AI-powered analytics into their core technology stack. Your objective is to drive measurable business value and Net Revenue Retention by ensuring technical optimization, strategic adoption, and opportunities for expansion.

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Senior Customer Success Manager

Strategy

HybridPosted July 31, 2026

About the role

Strategy, a leader in enterprise analytics and AI software (Nasdaq: MSTR), is seeking a Senior Customer Success Manager to serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You will own the full post-sales lifecycle for a portfolio of enterprise accounts, ensuring customers deeply integrate Strategy's cloud-native architecture, Mosaic semantic layer, and AI-powered analytics into their core technology stack. Your objective is to drive measurable business value and Net Revenue Retention by ensuring technical optimization, strategic adoption, and opportunities for expansion.

JobMatcher

EN RU

Sign In Sign up Get My Matches — Free

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EN RU

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Key Responsibilities - Act as the lead technical advisor for accounts, guiding customers through cloud-native architectures, Mosaic implementations, and AI-driven analytics workflows. - Lead executive whiteboard sessions to align platform capabilities with business goals. - Analyze client workflows to uncover high-value use cases; translate requirements into ROI-focused plans; define KPIs and adoption milestones; lead QBRs with stakeholders. - Manage technical configuration and integration to accelerate time-to-value; conduct demonstrations, office hours, and workshops for engineering, data science, and BI teams. - Monitor account health using technical telemetry; identify bottlenecks and adoption gaps; proactively mitigate risks and identify expansion opportunities. - Synthesize customer feedback

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Key Responsibilities - Act as the lead technical advisor for accounts, guiding customers through cloud-native architectures, Mosaic implementations, and AI-driven analytics workflows. - Lead executive whiteboard sessions to align platform capabilities with business goals. - Analyze client workflows to uncover high-value use cases; translate requirements into ROI-focused plans; define KPIs and adoption milestones; lead QBRs with stakeholders. - Manage technical configuration and integration to accelerate time-to-value; conduct demonstrations, office hours, and workshops for engineering, data science, and BI teams. - Monitor account health using technical telemetry; identify bottlenecks and adoption gaps; proactively mitigate risks and identify expansion opportunities. - Synthesize customer feedback

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Based on: Senior Customer Success Manager

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More in Engineering

Product Fintech SaaS Remote-first Berlin