Senior Customer Success Manager

Strategy

HybridPosted July 30, 2026

About the role

Strategy (Nasdaq: MSTR) is a leader in enterprise analytics and AI software. We are seeking a Senior Customer Success Manager to serve as the primary liaison between enterprise customers and Strategy's engineering, product, and go-to-market teams. You will own the full post-sales lifecycle for a portfolio of customers, ensuring they deeply integrate Strategy's cloud-native architecture, Mosaic semantic layer, and AI-powered analytics into their technology stack. Your aim is to drive measurable business value and Net Revenue Retention by optimizing the platform, enabling strategic adoption, and identifying expansion opportunities.

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Senior Customer Success Manager

Strategy

HybridPosted July 30, 2026

About the role

Strategy (Nasdaq: MSTR) is a leader in enterprise analytics and AI software. We are seeking a Senior Customer Success Manager to serve as the primary liaison between enterprise customers and Strategy's engineering, product, and go-to-market teams. You will own the full post-sales lifecycle for a portfolio of customers, ensuring they deeply integrate Strategy's cloud-native architecture, Mosaic semantic layer, and AI-powered analytics into their technology stack. Your aim is to drive measurable business value and Net Revenue Retention by optimizing the platform, enabling strategic adoption, and identifying expansion opportunities.

JobMatcher

EN RU

Sign In Sign up Get My Matches — Free

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EN RU

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Key Responsibilities: - Technical Strategy and Customer Success: Act as the lead technical advisor, guiding customers through cloud-native architectures and Mosaic implementations; run executive reviews and align platform capabilities with business goals; translate requirements into value realization plans. - Technical Enablement and Adoption: Lead configuration and integration; conduct demonstrations and workshops for engineering, data science, and BI teams; monitor account health and adoption metrics, addressing bottlenecks proactively. - Product Advocacy and Engineering Collaboration: Gather field feedback to influence product and engineering roadmaps; coordinate Alpha and Beta programs; manage complex support escalations; advise on enhancements and upgrades. - Commercial C

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Key Responsibilities: - Technical Strategy and Customer Success: Act as the lead technical advisor, guiding customers through cloud-native architectures and Mosaic implementations; run executive reviews and align platform capabilities with business goals; translate requirements into value realization plans. - Technical Enablement and Adoption: Lead configuration and integration; conduct demonstrations and workshops for engineering, data science, and BI teams; monitor account health and adoption metrics, addressing bottlenecks proactively. - Product Advocacy and Engineering Collaboration: Gather field feedback to influence product and engineering roadmaps; coordinate Alpha and Beta programs; manage complex support escalations; advise on enhancements and upgrades. - Commercial C

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Based on: Senior Customer Success Manager

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Product Fintech SaaS Remote-first Berlin