Sales Manager leads a high-performing selling culture across the store, driving sales results and delivering an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution.

Major Responsibilities: - Assist the Store Manager in enforcing SOPs and company programs to ensure compliance with applicable laws and requirements. - Ensure adherence to company policies and standards, holding team members accountable for store conditions and results. - Model and coach best-in-class customer experience and selling behaviors, driving conversion and customer satisfaction. - Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity. - Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support. - Manage balloons and in-store programs, birthday party operations, and events. - Promote and enroll customers in Loyalty Rewards, driving retention and repeat visits through consistent execution. - Lead MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings. - Drive sales and operational excellence in the Knit & Sew Shop, including oversight of the Cut Bar experience. - Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fu

Sales Manager leads a high-performing selling culture across the store, driving sales results and delivering an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution.

Major Responsibilities: - Assist the Store Manager in enforcing SOPs and company programs to ensure compliance with applicable laws and requirements. - Ensure adherence to company policies and standards, holding team members accountable for store conditions and results. - Model and coach best-in-class customer experience and selling behaviors, driving conversion and customer satisfaction. - Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity. - Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support. - Manage balloons and in-store programs, birthday party operations, and events. - Promote and enroll customers in Loyalty Rewards, driving retention and repeat visits through consistent execution. - Lead MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings. - Drive sales and operational excellence in the Knit & Sew Shop, including oversight of the Cut Bar experience. - Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fu