Serve as the primary point of contact for clients, managing day-to-day communications for an assigned book of business; maintain policy updates in the Agency Management System.
Execute data-driven, customer-tailored campaigns; ensure engagements drive value and exceed client expectations; achieve retention and growth targets.
Identify opportunities for client growth; stay current with industry trends and best practices; share insights with peers.
Coordinate with internal teams (Digital Marketing, Human Resources, Compliance) and third-party partners; support cross-functional initiatives; promote self-service tools and enrollment capabilities.
Deliver exceptional client value through Acrisure’s digital services; promote additional solutions and drive innovation in client accounts.

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About the role

Job Title: Personal Lines Account Manager

About Acrisure: Acrisure is a global fintech leader delivering insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more, combining cutting-edge technology with high-quality human support to serve clients across diverse industries.

Job Summary: The Personal Lines Account Manager will develop and nurture client relationships, provide strategic guidance, and manage both sales and service of personal lines insurance. You will work to retain clients, manage renewals, handle inquiries, and leverage technology and market insights to identify cross-selling opportunities and improve service delivery.

Responsibilities

Serve as the primary point of contact for clients, managing day-to-day communications for an assigned book of business; maintain policy updates in the Agency Management System.
Execute data-driven, customer-tailored campaigns; ensure engagements drive value and exceed client expectations; achieve retention and growth targets.
Identify opportunities for client growth; stay current with industry trends and best practices; share insights with peers.
Coordinate with internal teams (Digital Marketing, Human Resources, Compliance) and third-party partners; support cross-functional initiatives; promote self-service tools and enrollment capabilities.
Deliver exceptional client value through Acrisure’s digital services; promote additional solutions and drive innovation in client accounts.
Meet or exceed client retention and satisfaction

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Remote Europe Remote-first Engineering Fintech Berlin

Key requirements

Serve as the primary point of contact for clients, managing day-to-day communications for an assigned book of business; maintain policy updates in the Agency Management System.
Execute data-driven, customer-tailored campaigns; ensure engagements drive value and exceed client expectations; achieve retention and growth targets.
Identify opportunities for client growth; stay current with industry trends and best practices; share insights with peers.
Coordinate with internal teams (Digital Marketing, Human Resources, Compliance) and third-party partners; support cross-functional initiatives; promote self-service tools and enrollment capabilities.
Deliver exceptional client value through Acrisure’s digital services; promote additional solutions and drive innovation in client accounts.