Role: Junior Live Support Engineer Work arrangement: Hybrid

Role overview The Live Support Engineer is responsible for investigating and resolving live production incidents and service requests, helping to maintain the stability and reliability of supported products and services. The role spans application, infrastructure, integration and data-related issues, supporting incident resolution, service monitoring and continuous improvement. The successful candidate will work with development, DevOps and operations teams to diagnose problems, restore services and prevent recurrence.

Technical requirements This is a hands-on technical role. Candidates should have software development experience and be comfortable reading, understanding, and writing code as part of incident investigation and service improvement activities. Java development experience is strongly preferred but not essential. The successful candidate will be expected to: - Analyse and troubleshoot issues within application code. - Investigate defects and support the implementation of fixes. - Work closely with development teams to resolve complex production issues. - Understand how applications, integrations and data flows operate in a live environment. - Contribute to automation and tooling improvements where appropriate.

This is a junior role.

Key responsibilities - Incident Resolution: own and drive investigation and resolution of live production incidents and service requests; diagnose issues across applications, infrastructure, integrations and data; execute rec

Role: Junior Live Support Engineer Work arrangement: Hybrid

Role overview The Live Support Engineer is responsible for investigating and resolving live production incidents and service requests, helping to maintain the stability and reliability of supported products and services. The role spans application, infrastructure, integration and data-related issues, supporting incident resolution, service monitoring and continuous improvement. The successful candidate will work with development, DevOps and operations teams to diagnose problems, restore services and prevent recurrence.

Technical requirements This is a hands-on technical role. Candidates should have software development experience and be comfortable reading, understanding, and writing code as part of incident investigation and service improvement activities. Java development experience is strongly preferred but not essential. The successful candidate will be expected to: - Analyse and troubleshoot issues within application code. - Investigate defects and support the implementation of fixes. - Work closely with development teams to resolve complex production issues. - Understand how applications, integrations and data flows operate in a live environment. - Contribute to automation and tooling improvements where appropriate.

This is a junior role.

Key responsibilities - Incident Resolution: own and drive investigation and resolution of live production incidents and service requests; diagnose issues across applications, infrastructure, integrations and data; execute rec