Serve as the operational engine of the Customer Success team, working with Senior CSMs to drive value for mid-market and enterprise accounts from pilot to long-term partnership.
Serve as the operational engine of the Customer Success team, working with Senior CSMs to drive value for mid-market and enterprise accounts from pilot to long-term partnership.
Guide customers in building real use cases on Blockbrain's no-code platform; be the primary contact for user questions during calls; run onboarding and regular check-ins; prepare review meetings.
Manage parts of customer portfolios and own onboarding/adoption processes; collaborate with Forward Deployed Engineers on complex requirements and integrations.
Create Knowledge Bots on the Blockbrain platform, configure workflows, and test until reliable; analyze usage and propose improvements or new use cases.
Produce best-practice guides, run small trainings to drive adoption, and feed structured feedback to the product team.
Develop product knowledge to grow into an independent manager for complex portfolios.
Requirements
At least 1 year in customer-facing roles (Customer Success, Account Management, or Consulting) or technical implementation; B2B SaaS experience preferred.
Completed degree (business, business informatics, communications, or similar) or comparable qualification.
Genuine tech affinity; experience with no-code tools, CRM systems, or process automation is a plus; understanding of APIs and LLMs is beneficial.
Solution-oriented, proactive, organized; strong team player.
Fluent German and English, written and spoken.
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Guide customers in building real use cases on Blockbrain's no-code platform; be the primary contact for user questions during calls; run onboarding and regular check-ins; prepare review meetings.
Manage parts of customer portfolios and own onboarding/adoption processes; collaborate with Forward Deployed Engineers on complex requirements and integrations.
Create Knowledge Bots on the Blockbrain platform, configure workflows, and test until reliable; analyze usage and propose improvements or new use cases.
Produce best-practice guides, run small trainings to drive adoption, and feed structured feedback to the product team.
Develop product knowledge to grow into an independent manager for complex portfolios.
Requirements
At least 1 year in customer-facing roles (Customer Success, Account Management, or Consulting) or technical implementation; B2B SaaS experience preferred.
Completed degree (business, business informatics, communications, or similar) or comparable qualification.
Genuine tech affinity; experience with no-code tools, CRM systems, or process automation is a plus; understanding of APIs and LLMs is beneficial.
Solution-oriented, proactive, organized; strong team player.
Fluent German and English, written and spoken.
We do not
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Get email alerts when new roles like this are posted.
Based on: Junior Customer Success Manager
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