AlixPartners is seeking a part-time Help Desk Intern to join its Corporate Services Information Technology team. This 1st line IT support role will aid in supporting approximately 3,500 employees through phone, email, and in-person assistance. The internship is on-site in Southfield, Michigan, and offers roughly 20–24 hours per week with flexibility to accommodate university coursework; relocation and benefits are not provided. Responsibilities include monitoring and providing remote technical support for incoming Service Desk requests, diagnosing and resolving IT issues, documenting troubleshooting steps in the ServiceNow ticketing system, providing one-on-one end-user support, pre-provisioning and building laptops, administering mobile management tools, and performing asset audits. You will triage issues, create and maintain knowledge base documents, and assist with day-to-day Service Desk activities. Requirements include active enrollment in or recent completion of an IT-related program or certification, familiarity with Microsoft Office 365, Outlook, Teams, Windows 10/11, Mac OS, and basic networking; strong communication and customer service skills; reliability and organization; willingness to learn and take direction; ability to lift up to 50 pounds; and authorization to work in the United States. The role requires on-site work and may involve occasional after-hours as project needs arise. AlixPartners is an equal opportunity employer.

AlixPartners is seeking a part-time Help Desk Intern to join its Corporate Services Information Technology team. This 1st line IT support role will aid in supporting approximately 3,500 employees through phone, email, and in-person assistance. The internship is on-site in Southfield, Michigan, and offers roughly 20–24 hours per week with flexibility to accommodate university coursework; relocation and benefits are not provided. Responsibilities include monitoring and providing remote technical support for incoming Service Desk requests, diagnosing and resolving IT issues, documenting troubleshooting steps in the ServiceNow ticketing system, providing one-on-one end-user support, pre-provisioning and building laptops, administering mobile management tools, and performing asset audits. You will triage issues, create and maintain knowledge base documents, and assist with day-to-day Service Desk activities. Requirements include active enrollment in or recent completion of an IT-related program or certification, familiarity with Microsoft Office 365, Outlook, Teams, Windows 10/11, Mac OS, and basic networking; strong communication and customer service skills; reliability and organization; willingness to learn and take direction; ability to lift up to 50 pounds; and authorization to work in the United States. The role requires on-site work and may involve occasional after-hours as project needs arise. AlixPartners is an equal opportunity employer.