Heavy-Duty Parts Technical Support Specialist role at Dorman is an on-site position based in Camp Hill, Pennsylvania. You will deliver technical support to customers by helping them identify the right heavy-duty truck parts from our catalogs, explain product specifications, compatibility and application details, respond to inquiries with effective solutions, and document quality control issues. You will contribute to the continuous improvement of the technical information library, engage in ongoing product training, and edit instructions for clarity. You will collaborate with cross-functional teams to resolve technical issues and support order processing for special parts. The ideal candidate has at least 1 year of experience in parts counter operations or customer service within the heavy-duty or automotive industry, strong MS Office skills (Excel and Outlook), and the ability to read schematics and blueprints; physical lifting up to 50 pounds is required. This is primarily an office-based administrative position with occasional physical activities. The base salary range for this full-time role is $20.14 to $27.26 per hour, and the role is eligible for a bonus. Dorman is an equal opportunity employer.

Heavy-Duty Parts Technical Support Specialist role at Dorman is an on-site position based in Camp Hill, Pennsylvania. You will deliver technical support to customers by helping them identify the right heavy-duty truck parts from our catalogs, explain product specifications, compatibility and application details, respond to inquiries with effective solutions, and document quality control issues. You will contribute to the continuous improvement of the technical information library, engage in ongoing product training, and edit instructions for clarity. You will collaborate with cross-functional teams to resolve technical issues and support order processing for special parts. The ideal candidate has at least 1 year of experience in parts counter operations or customer service within the heavy-duty or automotive industry, strong MS Office skills (Excel and Outlook), and the ability to read schematics and blueprints; physical lifting up to 50 pounds is required. This is primarily an office-based administrative position with occasional physical activities. The base salary range for this full-time role is $20.14 to $27.26 per hour, and the role is eligible for a bonus. Dorman is an equal opportunity employer.