Mercier Consultancy Group is seeking a French-speaking Fitbit Customer Support Specialist for an on-site role in Portugal. The successful candidate will provide premium support to French-speaking users of Fitbit wearables and health-tracking software, troubleshoot technical inquiries related to heart rate monitoring, sleep tracking, and GPS integration, and guide customers on maximizing wellness goals through data-driven insights. You will resolve account, hardware, and synchronization issues, document user feedback to inform product development, and represent the brand with professionalism to foster long-term loyalty within the global health community. Collaboration with international teams will ensure high-performance support standards. Requirements include native or fluent French (spoken and written); valid EU passport or right to work in Portugal; ability to relocate to Portugal for this on-site opportunity; strong passion for the Fitness & Wellness industry and familiarity with health-tech products; excellent communication skills and an analytical approach to problem solving; ability to manage multi-channel support inquiries.

Mercier Consultancy Group is seeking a French-speaking Fitbit Customer Support Specialist for an on-site role in Portugal. The successful candidate will provide premium support to French-speaking users of Fitbit wearables and health-tracking software, troubleshoot technical inquiries related to heart rate monitoring, sleep tracking, and GPS integration, and guide customers on maximizing wellness goals through data-driven insights. You will resolve account, hardware, and synchronization issues, document user feedback to inform product development, and represent the brand with professionalism to foster long-term loyalty within the global health community. Collaboration with international teams will ensure high-performance support standards. Requirements include native or fluent French (spoken and written); valid EU passport or right to work in Portugal; ability to relocate to Portugal for this on-site opportunity; strong passion for the Fitness & Wellness industry and familiarity with health-tech products; excellent communication skills and an analytical approach to problem solving; ability to manage multi-channel support inquiries.