CloudShare is a fast-growing, AI-first SaaS company delivering virtual hands-on labs that help organizations drive customer acquisition, product adoption, skill development, and retention through realistic software experiences. We are seeking an experienced Director of Customer Success to lead and scale our global customer success organization for an enterprise B2B SaaS customer base. Reporting directly to the CEO, this leader will drive customer adoption, measurable business outcomes, retention, renewals, expansion, customer satisfaction, and long-term success. You will build trusted executive relationships, identify opportunities to expand CloudShare’s use across teams and use cases, and create a scalable Customer Success operating model. The ideal candidate is strategic, hands-on, and capable of operating at both executive and operational levels, translating technology capabilities into business outcomes and building trusted relationships with technical, business, learning, enablement, and executive stakeholders.

Responsibilities - Own and execute the Customer Success strategy and operating model across onboarding, adoption, customer health, renewals, retention, expansion, and advocacy. - Lead, mentor, and develop a high-performing Customer Success team, creating a culture of accountability, customer obsession, collaboration, and continuous improvement. - Establish clear customer objectives, success plans, adoption strategies, and measurable outcomes that demonstrate the business value of CloudShare. - Drive Net Revenue Retention (NRR), Gross Revenue Retention (GRR), pr

CloudShare is a fast-growing, AI-first SaaS company delivering virtual hands-on labs that help organizations drive customer acquisition, product adoption, skill development, and retention through realistic software experiences. We are seeking an experienced Director of Customer Success to lead and scale our global customer success organization for an enterprise B2B SaaS customer base. Reporting directly to the CEO, this leader will drive customer adoption, measurable business outcomes, retention, renewals, expansion, customer satisfaction, and long-term success. You will build trusted executive relationships, identify opportunities to expand CloudShare’s use across teams and use cases, and create a scalable Customer Success operating model. The ideal candidate is strategic, hands-on, and capable of operating at both executive and operational levels, translating technology capabilities into business outcomes and building trusted relationships with technical, business, learning, enablement, and executive stakeholders.

Responsibilities - Own and execute the Customer Success strategy and operating model across onboarding, adoption, customer health, renewals, retention, expansion, and advocacy. - Lead, mentor, and develop a high-performing Customer Success team, creating a culture of accountability, customer obsession, collaboration, and continuous improvement. - Establish clear customer objectives, success plans, adoption strategies, and measurable outcomes that demonstrate the business value of CloudShare. - Drive Net Revenue Retention (NRR), Gross Revenue Retention (GRR), pr