Customer Success Technical Leader – Area TAM for Splunk Platform, SLED
Overview As the Area TAM for the Splunk Platform within SLED, you will serve as the Splunk expert responsible for guiding account teams and customers on how to best use the Splunk Platform. You will align with area-specific Customer Success Executive, Technical Success Engineer, Solution Engineer, and Solution Architect motions to drive value realization for Area-aligned customers.
Customer Success Technical Leader – Area TAM for Splunk Platform, SLED
Overview As the Area TAM for the Splunk Platform within SLED, you will serve as the Splunk expert responsible for guiding account teams and customers on how to best use the Splunk Platform. You will align with area-specific Customer Success Executive, Technical Success Engineer, Solution Engineer, and Solution Architect motions to drive value realization for Area-aligned customers.
Responsibilities - Onboard and enable customers; deliver workshops; provide prescriptive guidance; achieve onboarding milestones. - Proactively engage Area-aligned Technical Success Engineers to review account health, focusing on telemetry risk signals and accounts within six months of renewal. - Collaborate with Customer Success Executives on adoption opportunities and use-case related work. - Engage Area-aligned CS/SE Management to ensure priority focus and address risk accounts and area themes. - Deliver strategic, case-based technical consulting (up to 90 days). - Conduct research to answer questions and solve complex technical problems. - Gain agreement with account teams and customer decision-makers on the tangible value of proposed solutions. - Deliver onboarding enablement-based workshops and drive success milestones. - Contribute to practice KPIs through process improvements, collateral development, and tool implementation.
Qualifications - Several years of experience administering and using Splunk Core (Enterprise/Cloud). - Strong Splunk architecture, data onboarding, a
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Responsibilities - Onboard and enable customers; deliver workshops; provide prescriptive guidance; achieve onboarding milestones. - Proactively engage Area-aligned Technical Success Engineers to review account health, focusing on telemetry risk signals and accounts within six months of renewal. - Collaborate with Customer Success Executives on adoption opportunities and use-case related work. - Engage Area-aligned CS/SE Management to ensure priority focus and address risk accounts and area themes. - Deliver strategic, case-based technical consulting (up to 90 days). - Conduct research to answer questions and solve complex technical problems. - Gain agreement with account teams and customer decision-makers on the tangible value of proposed solutions. - Deliver onboarding enablement-based workshops and drive success milestones. - Contribute to practice KPIs through process improvements, collateral development, and tool implementation.
Qualifications - Several years of experience administering and using Splunk Core (Enterprise/Cloud). - Strong Splunk architecture, data onboarding, a
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Based on: Customer Success Technical Leader
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