Customer Success Manager

Strategy

On-sitePosted July 31, 2026

About the role

Strategy, Nasdaq: MSTR, is seeking a Customer Success Manager to serve as the primary bridge between enterprise customers and Strategy's engineering, product, and go-to-market teams. You will own the full post-sales lifecycle for a portfolio of accounts, ensuring customers deeply integrate Strategy's cloud-native platform, Mosaic Semantic Layer, and AI-powered analytics into their technology stack. Your objective is to drive measurable business value and Net Revenue Retention by ensuring the platform is technically optimized, strategically adopted, and positioned for expansion. Location: Tysons, Virginia (on-site).

Customer Success Manager

Strategy

On-sitePosted July 31, 2026

About the role

Strategy, Nasdaq: MSTR, is seeking a Customer Success Manager to serve as the primary bridge between enterprise customers and Strategy's engineering, product, and go-to-market teams. You will own the full post-sales lifecycle for a portfolio of accounts, ensuring customers deeply integrate Strategy's cloud-native platform, Mosaic Semantic Layer, and AI-powered analytics into their technology stack. Your objective is to drive measurable business value and Net Revenue Retention by ensuring the platform is technically optimized, strategically adopted, and positioned for expansion. Location: Tysons, Virginia (on-site).

Key responsibilities include: - Acting as the lead technical advisor for your accounts, guiding customers through cloud-native architectures, Mosaic implementations, and AI-driven analytics workflows. - Leading executive-level strategy sessions, translating requirements into value realization plans, and developing roadmaps with measurable KPIs and adoption milestones. - Leading Quarterly Business Reviews with business and technical stakeholders to demonstrate ROI and align on future priorities. - Managing the technical configuration and integration phase with implementation teams, delivering deep-dive technical demonstrations, developer office hours, and capability workshops for engineering, data science, and BI teams. - Proactively monitoring account health using technical telemetry, identifying and resolving performance bottlenecks and adoption gaps before they impact satisfaction; tracking platform adoption data to identify risks and opportunities for value e

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Key responsibilities include: - Acting as the lead technical advisor for your accounts, guiding customers through cloud-native architectures, Mosaic implementations, and AI-driven analytics workflows. - Leading executive-level strategy sessions, translating requirements into value realization plans, and developing roadmaps with measurable KPIs and adoption milestones. - Leading Quarterly Business Reviews with business and technical stakeholders to demonstrate ROI and align on future priorities. - Managing the technical configuration and integration phase with implementation teams, delivering deep-dive technical demonstrations, developer office hours, and capability workshops for engineering, data science, and BI teams. - Proactively monitoring account health using technical telemetry, identifying and resolving performance bottlenecks and adoption gaps before they impact satisfaction; tracking platform adoption data to identify risks and opportunities for value e