Role Overview: As a Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You will own the full post-sales lifecycle of a customer account portfolio, ensuring customers deeply integrate Strategy's cloud-native architecture, Mosaic semantic layer, and AI-powered analytics into their core technology stack. Your goal is to drive measurable business value and Net Revenue Retention (NRR) by ensuring the platform is technically optimized, strategically adopted, and commercially positioned to expand. Key Responsibilities: 1. Technical Strategy & Customer Success: Act as the lead technical advisor for your accounts, guiding customers through cloud-native architectures, Mosaic implementations, and AI-driven analytics workflows. Lead quarterly business reviews (QBRs) with business and technical stakeholders, demonstrating ROI and aligning on future priorities; define measurable KPIs and adoption milestones. 2. Technical Enablement & Adoption: Lead the technical configuration and integration phase to accelerate time-to-value, partner with implementation teams for a smooth deployment-to-operations transition; conduct deep-dive demonstrations, developer sessions, and capability workshops; monitor account health via technical telemetry and address performance bottlenecks and adoption gaps. 3. Product Advocacy & Engineering Collaboration: Synthesize field feedback to influence Strategy's product and engineering roadmaps; partner with engineering to guide Alpha/Beta prog

Role Overview: As a Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You will own the full post-sales lifecycle of a customer account portfolio, ensuring customers deeply integrate Strategy's cloud-native architecture, Mosaic semantic layer, and AI-powered analytics into their core technology stack. Your goal is to drive measurable business value and Net Revenue Retention (NRR) by ensuring the platform is technically optimized, strategically adopted, and commercially positioned to expand. Key Responsibilities: 1. Technical Strategy & Customer Success: Act as the lead technical advisor for your accounts, guiding customers through cloud-native architectures, Mosaic implementations, and AI-driven analytics workflows. Lead quarterly business reviews (QBRs) with business and technical stakeholders, demonstrating ROI and aligning on future priorities; define measurable KPIs and adoption milestones. 2. Technical Enablement & Adoption: Lead the technical configuration and integration phase to accelerate time-to-value, partner with implementation teams for a smooth deployment-to-operations transition; conduct deep-dive demonstrations, developer sessions, and capability workshops; monitor account health via technical telemetry and address performance bottlenecks and adoption gaps. 3. Product Advocacy & Engineering Collaboration: Synthesize field feedback to influence Strategy's product and engineering roadmaps; partner with engineering to guide Alpha/Beta prog