Melio is seeking a Customer Success Manager to manage our most valuable customers, overseeing strategic growth and retention of top-tier accounts. You will act as a trusted consultant at key milestones to ensure long-term success, drive deeper platform usage, and identify new avenues for expansion. You will surface customer feedback to internal stakeholders, including leadership, Product, Voice of the Customer, and Strategy teams, and consolidate insights for action. Responsibilities include owning strategic actions for customer engagement and retention; building dynamic relationships and developing a deep understanding of customer needs to drive retention; guiding customers through early adoption and lifecycle stages; evaluating health signals, surfacing churn risks and growth opportunities; applying proven sales methodologies to guide strategic conversations; supporting customer education at scale (e.g., webinars); collaborating with Melio departments to ensure the voice of the customer is reflected in decisions; proposing process improvements; leveraging tools such as Salesforce, Tableau, Outreach, and Gong. About the team: You will manage Melio’s most valuable customers, guiding growth and retention; act as a trusted advisor at milestones; surface customer feedback to leaders, Product, and Strategy teams; consolidate feedback and present insights. About Melio USA: Competitive compensation; base salary range $70,000 - $85,000 with an additional bonus component. Benefits include Medical, Dental, and Vision with up to 100% employer-paid coverage, FSA/HSA, 401K matching and

Melio is seeking a Customer Success Manager to manage our most valuable customers, overseeing strategic growth and retention of top-tier accounts. You will act as a trusted consultant at key milestones to ensure long-term success, drive deeper platform usage, and identify new avenues for expansion. You will surface customer feedback to internal stakeholders, including leadership, Product, Voice of the Customer, and Strategy teams, and consolidate insights for action. Responsibilities include owning strategic actions for customer engagement and retention; building dynamic relationships and developing a deep understanding of customer needs to drive retention; guiding customers through early adoption and lifecycle stages; evaluating health signals, surfacing churn risks and growth opportunities; applying proven sales methodologies to guide strategic conversations; supporting customer education at scale (e.g., webinars); collaborating with Melio departments to ensure the voice of the customer is reflected in decisions; proposing process improvements; leveraging tools such as Salesforce, Tableau, Outreach, and Gong. About the team: You will manage Melio’s most valuable customers, guiding growth and retention; act as a trusted advisor at milestones; surface customer feedback to leaders, Product, and Strategy teams; consolidate feedback and present insights. About Melio USA: Competitive compensation; base salary range $70,000 - $85,000 with an additional bonus component. Benefits include Medical, Dental, and Vision with up to 100% employer-paid coverage, FSA/HSA, 401K matching and