Your mission: Own the post-sales relationship for a portfolio of 15–20 large fashion brands and retailers, serving as their primary point of contact. Lead structured onboarding to bring new clients live quickly and drive early adoption. Conduct regular check-ins and business reviews to monitor client health, celebrate wins, and surface new opportunities. Proactively monitor account signals to identify churn risks early and take action before issues escalate. Identify and develop upsell and expansion opportunities, partnering with the sales team to grow account value. Collect and synthesize customer feedback, acting as the client’s voice to inform product direction. Contribute to scalable CS processes, playbooks, and resources as we scale. Support creative processes using AI tools and the Adobe Suite.

Your mission: Own the post-sales relationship for a portfolio of 15–20 large fashion brands and retailers, serving as their primary point of contact. Lead structured onboarding to bring new clients live quickly and drive early adoption. Conduct regular check-ins and business reviews to monitor client health, celebrate wins, and surface new opportunities. Proactively monitor account signals to identify churn risks early and take action before issues escalate. Identify and develop upsell and expansion opportunities, partnering with the sales team to grow account value. Collect and synthesize customer feedback, acting as the client’s voice to inform product direction. Contribute to scalable CS processes, playbooks, and resources as we scale. Support creative processes using AI tools and the Adobe Suite.