Vector Solutions is a leading provider of industry-focused SaaS solutions that connect content and technology for training, learning management, continuing education, compliance, safety management, and more. We empower professionals in public, educational, and commercial sectors to make safer, smarter decisions. We are seeking a Customer Success Manager to cultivate and maintain strong relationships with a defined book of business, drive platform adoption, and ensure overall customer satisfaction with our education-focused software platforms. This role is on-site in Cincinnati, Ohio, United States, with occasional travel as needed. What you'll do: drive retention and expansion by advising customers to achieve platform adoption; serve as primary contact for administrators; conduct regular business reviews; proactively communicate platform updates and best practices; identify and escalate product issues and retention risks; host best practices webinars and office hours; participate in User Acceptance Testing as requested by leadership; maintain a helpful and up-to-date knowledge base; contribute to team projects; serve as escalation point for customer support; demonstrate the product to customers; document and resolve issues and support junior team members. Requirements: ability to work in a self-managed environment; excellent interpersonal and communication skills; proficiency with Microsoft Office, Salesforce, and the ability to learn new software; strong presentation and relationship-management skills; detail-oriented with strong problem-solving abilities; ability to trave

Vector Solutions is a leading provider of industry-focused SaaS solutions that connect content and technology for training, learning management, continuing education, compliance, safety management, and more. We empower professionals in public, educational, and commercial sectors to make safer, smarter decisions. We are seeking a Customer Success Manager to cultivate and maintain strong relationships with a defined book of business, drive platform adoption, and ensure overall customer satisfaction with our education-focused software platforms. This role is on-site in Cincinnati, Ohio, United States, with occasional travel as needed. What you'll do: drive retention and expansion by advising customers to achieve platform adoption; serve as primary contact for administrators; conduct regular business reviews; proactively communicate platform updates and best practices; identify and escalate product issues and retention risks; host best practices webinars and office hours; participate in User Acceptance Testing as requested by leadership; maintain a helpful and up-to-date knowledge base; contribute to team projects; serve as escalation point for customer support; demonstrate the product to customers; document and resolve issues and support junior team members. Requirements: ability to work in a self-managed environment; excellent interpersonal and communication skills; proficiency with Microsoft Office, Salesforce, and the ability to learn new software; strong presentation and relationship-management skills; detail-oriented with strong problem-solving abilities; ability to trave