This on-site role is based in Durham, North Carolina, United States. The Customer Quality Engineer supports customer quality problem investigations and provides statistical information and accurate reporting to promote quality improvement. Responsibilities include determining quality improvement parameters by identifying relevant statistical methods for manufacturing processes; containing and controlling quality issues on the manufacturing floor; conducting audits to ensure compliance with company policies, procedures, and customer requirements; organizing and presenting data to management for decision making; preparing reports by collecting, analyzing, and summarizing data with recommendations; working in a team environment focused on structured problem-solving; identifying and resolving problems and implementing changes to prevent recurrence; participating in technical discussions with suppliers, internal teams, and customers; contributing to team efforts by achieving related results; training associates in quality tools such as statistics, inspection methods, problem solving, process analysis and improvement; implementing kaizens to improve quality metrics and promote continuous improvement of the manufacturing process; applying quality tools to implement corrective actions to avoid recurrence of quality issues; collaborating with Engineering and Manufacturing to implement customer requirements, quality standards, and process requirements; reviewing, developing, documenting, and establishing QC/QA procedures.

This on-site role is based in Durham, North Carolina, United States. The Customer Quality Engineer supports customer quality problem investigations and provides statistical information and accurate reporting to promote quality improvement. Responsibilities include determining quality improvement parameters by identifying relevant statistical methods for manufacturing processes; containing and controlling quality issues on the manufacturing floor; conducting audits to ensure compliance with company policies, procedures, and customer requirements; organizing and presenting data to management for decision making; preparing reports by collecting, analyzing, and summarizing data with recommendations; working in a team environment focused on structured problem-solving; identifying and resolving problems and implementing changes to prevent recurrence; participating in technical discussions with suppliers, internal teams, and customers; contributing to team efforts by achieving related results; training associates in quality tools such as statistics, inspection methods, problem solving, process analysis and improvement; implementing kaizens to improve quality metrics and promote continuous improvement of the manufacturing process; applying quality tools to implement corrective actions to avoid recurrence of quality issues; collaborating with Engineering and Manufacturing to implement customer requirements, quality standards, and process requirements; reviewing, developing, documenting, and establishing QC/QA procedures.