Account Manager, Desk-Based – Paterna, Spain (on-site)

We are a global business delivering transformative mobility, connectivity and technology solutions for customers since 1990. As a Desk-Based Account Manager, you will manage and grow a portfolio of B2B customers using our Telematics products, including GPS Tracking, Asset Tracking, Vision Solutions and IoT features. You will focus on nurturing long-term relationships, improving retention, and identifying growth opportunities through exceptional service and trusted consultation. You will be the primary point of contact for your customers, ensuring their satisfaction, supporting product usage and maximizing the value they gain from our solutions.

Key responsibilities: - Own a portfolio of existing customers and serve as their main point of contact. - Build strong, trust-based relationships through regular check-ins and performance reviews. - Act as the customer advocate within the business, ensuring timely resolution of queries or issues. - Support customers in maximizing the use of their Telematics solutions. - Monitor account health using CRM and reporting tools to proactively prevent churn. - Conduct account reviews to align solution usage with business objectives. - Identify and act on opportunities for cross-sell and upsell within your account base. - Collaborate with sales and marketing to introduce new features and services. - Maintain accurate customer information and interactions within Salesforce CRM. - Use reporting tools and dashboards to track account performance, renewal dates, and usage trends. - Coordina

Account Manager, Desk-Based – Paterna, Spain (on-site)

We are a global business delivering transformative mobility, connectivity and technology solutions for customers since 1990. As a Desk-Based Account Manager, you will manage and grow a portfolio of B2B customers using our Telematics products, including GPS Tracking, Asset Tracking, Vision Solutions and IoT features. You will focus on nurturing long-term relationships, improving retention, and identifying growth opportunities through exceptional service and trusted consultation. You will be the primary point of contact for your customers, ensuring their satisfaction, supporting product usage and maximizing the value they gain from our solutions.

Key responsibilities: - Own a portfolio of existing customers and serve as their main point of contact. - Build strong, trust-based relationships through regular check-ins and performance reviews. - Act as the customer advocate within the business, ensuring timely resolution of queries or issues. - Support customers in maximizing the use of their Telematics solutions. - Monitor account health using CRM and reporting tools to proactively prevent churn. - Conduct account reviews to align solution usage with business objectives. - Identify and act on opportunities for cross-sell and upsell within your account base. - Collaborate with sales and marketing to introduce new features and services. - Maintain accurate customer information and interactions within Salesforce CRM. - Use reporting tools and dashboards to track account performance, renewal dates, and usage trends. - Coordina