Rijkswaterstaat, the implementing agency of the Ministry of Infrastructure and Water Management, is seeking a Senior Service Delivery Manager IT to professionalize, implement, and govern the mission-critical TDI and (i)VRI service delivery chain. You will analyze the current service delivery, develop improvement plans, create a product and service catalog, define KPIs and SLAs, and ensure the service delivery is future-proof, manageable, and transparent. Responsibilities include defining and implementing KPI's, SLAs, and reporting; building dashboards and management information; coordinating chain governance and Service Delivery Management; advising on the design of the iVRI service delivery; and implementing and embedding processes, governance and ways of working, with a controlled handover to the line organization.

Rijkswaterstaat, the implementing agency of the Ministry of Infrastructure and Water Management, is seeking a Senior Service Delivery Manager IT to professionalize, implement, and govern the mission-critical TDI and (i)VRI service delivery chain. You will analyze the current service delivery, develop improvement plans, create a product and service catalog, define KPIs and SLAs, and ensure the service delivery is future-proof, manageable, and transparent. Responsibilities include defining and implementing KPI's, SLAs, and reporting; building dashboards and management information; coordinating chain governance and Service Delivery Management; advising on the design of the iVRI service delivery; and implementing and embedding processes, governance and ways of working, with a controlled handover to the line organization.