Key responsibilities: - Respond to user inquiries via phone, email, or chat and provide timely technical support - Diagnose and resolve hardware, software, and network issues, including application configurations and connectivity problems - Run diagnostic programs, isolate problems, and implement solutions to restore functionality - Document issues, resolutions, and procedures for future reference - Assist with installation, configuration, and maintenance of computer systems and peripherals - Provide guidance to users on software usage and best practices to enhance productivity - Escalate complex issues to higher-level IT staff when necessary

Required skills and qualifications: - Technical skills: Knowledge of operating systems, Microsoft Office, antivirus software, networking, and common business applic

Key responsibilities: - Respond to user inquiries via phone, email, or chat and provide timely technical support - Diagnose and resolve hardware, software, and network issues, including application configurations and connectivity problems - Run diagnostic programs, isolate problems, and implement solutions to restore functionality - Document issues, resolutions, and procedures for future reference - Assist with installation, configuration, and maintenance of computer systems and peripherals - Provide guidance to users on software usage and best practices to enhance productivity - Escalate complex issues to higher-level IT staff when necessary

Required skills and qualifications: - Technical skills: Knowledge of operating systems, Microsoft Office, antivirus software, networking, and common business applic