ATA Services, Inc. is seeking a Help Desk Technician for a temporary assignment with the State of New Mexico, Department of Information Technology. This is an on-site role located in Santa Fe, NM.
Rate: $26.00 per hour with weekly pay. Schedule: Monday through Friday, 8:00 AM – 5:00 PM. Start Date: ASAP.
Position overview: The Help Desk Technician serves as the first point of contact for users experiencing technical problems. They provide technical assistance, diagnose and troubleshoot hardware, software, and network issues, configure applications, and document issues and resolutions. They support both employees and external clients and escalate complex problems as needed. They assist with installation, configuration, and maintenance of computer systems and peripherals.
ATA Services, Inc. is seeking a Help Desk Technician for a temporary assignment with the State of New Mexico, Department of Information Technology. This is an on-site role located in Santa Fe, NM.
Rate: $26.00 per hour with weekly pay. Schedule: Monday through Friday, 8:00 AM – 5:00 PM. Start Date: ASAP.
Position overview: The Help Desk Technician serves as the first point of contact for users experiencing technical problems. They provide technical assistance, diagnose and troubleshoot hardware, software, and network issues, configure applications, and document issues and resolutions. They support both employees and external clients and escalate complex problems as needed. They assist with installation, configuration, and maintenance of computer systems and peripherals.
Key responsibilities: - Respond to user inquiries via phone, email, or chat and provide timely technical support - Diagnose and resolve hardware, software, and network issues, including application configurations and connectivity problems - Run diagnostic programs, isolate problems, and implement solutions to restore functionality - Document issues, resolutions, and procedures for future reference - Assist with installation, configuration, and maintenance of computer systems and peripherals - Provide guidance to users on software usage and best practices to enhance productivity - Escalate complex issues to higher-level IT staff when necessary
Required skills and qualifications: - Technical skills: Knowledge of operating systems, Microsoft Office, antivirus software, networking, and common business applic
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Key responsibilities: - Respond to user inquiries via phone, email, or chat and provide timely technical support - Diagnose and resolve hardware, software, and network issues, including application configurations and connectivity problems - Run diagnostic programs, isolate problems, and implement solutions to restore functionality - Document issues, resolutions, and procedures for future reference - Assist with installation, configuration, and maintenance of computer systems and peripherals - Provide guidance to users on software usage and best practices to enhance productivity - Escalate complex issues to higher-level IT staff when necessary
Required skills and qualifications: - Technical skills: Knowledge of operating systems, Microsoft Office, antivirus software, networking, and common business applic
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Get email alerts when new roles like this are posted.
Based on: Help Desk Technician
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© 2026 JobMatcher. All rights reserved.
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