Key responsibilities: - Execute email campaigns and customer outreach using marketing and customer success platforms. - Monitor customer health and engagement metrics to identify customers who may need additional support. - Support auto-renewal activities by ensuring customers receive timely communications and required documentation. - Identify and route upsell and cross-sell opportunities to the appropriate sales team. - Respond to basic customer inquiries and direct more complex issues to the appropriate internal teams. - Maintain accurate customer records and activity in CRM and customer success platforms. - Collaborate with Customer Success, Sales, Marketing, and Support teams to deliver a seamless customer experience. - Track outreach performance and contribute ideas to improve customer engagement.

Required qualifications: - 0–2 years of experience i

Key responsibilities: - Execute email campaigns and customer outreach using marketing and customer success platforms. - Monitor customer health and engagement metrics to identify customers who may need additional support. - Support auto-renewal activities by ensuring customers receive timely communications and required documentation. - Identify and route upsell and cross-sell opportunities to the appropriate sales team. - Respond to basic customer inquiries and direct more complex issues to the appropriate internal teams. - Maintain accurate customer records and activity in CRM and customer success platforms. - Collaborate with Customer Success, Sales, Marketing, and Support teams to deliver a seamless customer experience. - Track outreach performance and contribute ideas to improve customer engagement.

Required qualifications: - 0–2 years of experience i