eSkill is a software company that helps organizations make better hiring decisions through customizable skills testing and pre-employment assessments. Our platform enables teams to evaluate candidates more effectively and bring greater consistency and confidence to the hiring process.
The Associate Customer Success Manager (CSM) supports a portfolio of customers in our volume segment through scalable, technology-driven engagement. This entry-level role focuses on executing customer communication campaigns, supporting renewals, identifying growth opportunities, and ensuring customers receive the right information at the right time. Success comes from strong organization, attention to detail, and a customer-first mindset.
eSkill is a software company that helps organizations make better hiring decisions through customizable skills testing and pre-employment assessments. Our platform enables teams to evaluate candidates more effectively and bring greater consistency and confidence to the hiring process.
The Associate Customer Success Manager (CSM) supports a portfolio of customers in our volume segment through scalable, technology-driven engagement. This entry-level role focuses on executing customer communication campaigns, supporting renewals, identifying growth opportunities, and ensuring customers receive the right information at the right time. Success comes from strong organization, attention to detail, and a customer-first mindset.
Key responsibilities: - Execute email campaigns and customer outreach using marketing and customer success platforms. - Monitor customer health and engagement metrics to identify customers who may need additional support. - Support auto-renewal activities by ensuring customers receive timely communications and required documentation. - Identify and route upsell and cross-sell opportunities to the appropriate sales team. - Respond to basic customer inquiries and direct more complex issues to the appropriate internal teams. - Maintain accurate customer records and activity in CRM and customer success platforms. - Collaborate with Customer Success, Sales, Marketing, and Support teams to deliver a seamless customer experience. - Track outreach performance and contribute ideas to improve customer engagement.
Required qualifications: - 0–2 years of experience i
Track similar jobs
Get email alerts when new roles like this are posted.
Based on: Associate Customer Success Manager
See how this role matches your resume
Sign in to get an AI match score and personalized feed.
Key responsibilities: - Execute email campaigns and customer outreach using marketing and customer success platforms. - Monitor customer health and engagement metrics to identify customers who may need additional support. - Support auto-renewal activities by ensuring customers receive timely communications and required documentation. - Identify and route upsell and cross-sell opportunities to the appropriate sales team. - Respond to basic customer inquiries and direct more complex issues to the appropriate internal teams. - Maintain accurate customer records and activity in CRM and customer success platforms. - Collaborate with Customer Success, Sales, Marketing, and Support teams to deliver a seamless customer experience. - Track outreach performance and contribute ideas to improve customer engagement.
Required qualifications: - 0–2 years of experience i
Track similar jobs
Get email alerts when new roles like this are posted.
Based on: Associate Customer Success Manager
See how this role matches your resume
Sign in to get an AI match score and personalized feed.
© 2026 JobMatcher. All rights reserved.
© 2026 JobMatcher. All rights reserved.
Mechanical Project Manager
MSL Engineering Ltd
Senior Project Manager - Controls Engineering
Wunderlich-Malec Engineering
Construction Project Manager
Wunderlich-Malec Engineering
Test Engineer
Cole Engineering Services (CESI), a By Light company
Telecommunications Project Manager
kW Mission Critical Engineering (a WSP company)
Senior Project Manager - Rail
LJA Engineering, Inc.
Mechanical Project Manager
MSL Engineering Ltd
Senior Project Manager - Controls Engineering
Wunderlich-Malec Engineering
Construction Project Manager
Wunderlich-Malec Engineering
Test Engineer
Cole Engineering Services (CESI), a By Light company
Telecommunications Project Manager
kW Mission Critical Engineering (a WSP company)
Senior Project Manager - Rail
LJA Engineering, Inc.