Senior Customer Support Specialist (Remote) at Neumo is responsible for providing advanced technical support for multiple Neumo products. The role requires independent judgment to solve complex issues and may involve leading projects or initiatives related to customer support. The Senior Customer Support Specialist will troubleshoot issues across Core and Applications products and deliver best-in-class service to customers, ensuring their technical needs are met efficiently. This position collaborates with engineering, QA, and product management to address escalated issues and develop support solutions. Duties include providing advanced troubleshooting and technical support, serving as a point of escalation for complex inquiries, utilizing independent judgment to identify solutions, leading or contributing to support projects and process improvements, acting as a liaison between customers and internal teams, assisting with installation, maintenance, and technical guidance, proactively managing multiple tickets, tracking issues, contributing to knowledge sharing and documentation, mentoring junior staff, creating and maintaining technical documentation, collaborating with cross-functional teams to improve product functionality, analyzing customer accounts to identify trends, and adapting to changing priorities. Requirements include at least 4 years of experience supporting Core products or 5 years with Applications products, preferably in a SaaS environment; a Bachelor's degree in Computer Science, MIS, or equivalent professional experience; experience managing multiple proj

Senior Customer Support Specialist (Remote) at Neumo is responsible for providing advanced technical support for multiple Neumo products. The role requires independent judgment to solve complex issues and may involve leading projects or initiatives related to customer support. The Senior Customer Support Specialist will troubleshoot issues across Core and Applications products and deliver best-in-class service to customers, ensuring their technical needs are met efficiently. This position collaborates with engineering, QA, and product management to address escalated issues and develop support solutions. Duties include providing advanced troubleshooting and technical support, serving as a point of escalation for complex inquiries, utilizing independent judgment to identify solutions, leading or contributing to support projects and process improvements, acting as a liaison between customers and internal teams, assisting with installation, maintenance, and technical guidance, proactively managing multiple tickets, tracking issues, contributing to knowledge sharing and documentation, mentoring junior staff, creating and maintaining technical documentation, collaborating with cross-functional teams to improve product functionality, analyzing customer accounts to identify trends, and adapting to changing priorities. Requirements include at least 4 years of experience supporting Core products or 5 years with Applications products, preferably in a SaaS environment; a Bachelor's degree in Computer Science, MIS, or equivalent professional experience; experience managing multiple proj